Try these steps if you encounter connection issues with the server or game.
These can be used as prevention for slow internet or connection problems as well as to fix a problem.
1. Connect to WiFi or Ethernet
Our game requires an Internet connection to run. If you are using 3G or 4G, try switching to WiFi.
2. Turn your router off and on
If you are using WiFi switch off the modem box and then using the switch on the wall (rather than just the internet modem box itself).
3. Connection issues (Android)
Android has a very thorough article that may assist you with connection issues. Find it here.
4. Disable data managers
Some data management applications on your mobile devices (For example, Opera Max) purposefully restrict the amount of data flow to your game. This can cause issues with Puzzle Quest 3, even preventing the app from being opened. Most of these apps have an option to temporarily stop the data management or 'white-list' Puzzle Quest 3. If not, you may want to consider uninstalling the app to continue playing the game smoothly.
5. Enable background app refresh
Usually this will help to save battery; however, Puzzle Quest 3 requires a constant internet connection and this can cause connection issues if it is off.
Most of the time this setting is located inside the "Cellular Data/data" or 'Mobile data usage" section of settings, depending on the operating system version.
On Android 7 or higher (Nougat, Oreo, Pie, etc): From the Home screen, tap the app slider, then open “Settings“, select “Data usage“ > “Cellular data usage“ > Gems of War > Toggle “Background data” to “On”.
Disable data saver (Android)
If you notice frequent connection issues with Gems of War try temporarily disabling any data saving modes in your settings and restart the game.
- On Android 8 and 9: Settings > Network & Internet > Data usage > Data saver. Tap the slider beside Off. When Data saver is on, appears in the status bar.
- On Android 7: Settings > Data usage > Data saver. Tap the slider beside Off.
NOTE: If you don't want to disable data saving altogether you can toggle "Unrestricted data usage" to On for Gems of War inside Cellular Data usage in settings.