Didn't get an email with your receipt? Here's how to get a receipt and details for a purchase issue in Puzzle Quest 3.
If you need a reimbursement for a purchase issue that hasn't arrived after trying some troubleshooting, support will need details on the purchase. Please send an image or screenshot of the receipt with information on the purchase.
To receive a reimbursement a receipt must show:
- Receipt number
- Purchase date
- Purchase name
- Cost
You don't need to include any personal details or information. Purchase receipts are usually sent within 24 hours of the purchase to your email. This is the quickest way to locate a receipt for support.
Steam
Please send a screenshot of the receipt that arrived in your email. If this is not available, to find your receipt on Steam:
- Launch Steam and select your Steam name in the top right-hand corner of the screen.
- Choose "Account details" from the drop-down.
- In the Store & Purchase History section, select "View purchase history".
You will now see your complete transaction history.
iOS
If you can't see the email receipt, here's what to do:
- On your device, open the App Store
- Select the profile icon in the top right
- Select your name,
- You may need to use Touch ID or enter your passcode to authenticate
- Select Purchase History
- Find and select the Puzzle Quest 3 purchase you want to look at in the list
- Send a screenshot of this to support.
Android
Please send a screenshot of the receipt that arrived in your email. If this is not available, to find your receipt on Android:
- On your mobile device, open the Google Play Store app
.
- Tap Menu
Account.
- Tap Order history.
- Locate the Puzzle Quest 3 purchase which had the issue
- Select the purchase to show details
- Send a screenshot of this to support.
PlayStation
To find a purchase receipt from the PlayStation 4:
- Go to Settings > Account Management > Account Information > Wallet > Transaction History
- Select the account that you want to view transactions from
- Select the transaction date range when the issue occurred and select Next
- Locate the Puzzle Quest 3 purchase
- Select the purchase for more details
- Take a screenshot of the purchase or use a smartphone to take a photo
- Send this to support.
To find a purchase from the web see this article or go to your account management.
Xbox One
To view purchases made on Xbox One they must be located on a web browser.
- Sign into the payment and billing page with your Microsoft account
- Locate the Puzzle Quest 3 purchase you had an issue with
- For more details, select a transaction, or click More under Transactions.
- Select the purchase for more details
- Take a screenshot of the purchase or use a smartphone to take a photo
- Send this to support.
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