Purchase not received

Try these steps if you don't receive your Puzzle Quest 3 purchase immediately.

To receive a refund, you'll need to contact the store you made your Puzzle Quest 3 purchase from on your platform.

Wait an hour and reopen Puzzle Quest 3

Sometimes the purchase may take up to an hour to come through. After waiting an hour, try force closing the game and reopening it to see your purchase.

Check background app refresh is enabled

If you're on a mobile device search for "Background app data" or background app settings and ensure this is enabled for Puzzle Quest 3.

On iOS:

Open Settings > General
Select Background App Refresh
Check Background App Refresh is enabled for all Apps as well as Gems of War (toggle to green)

Contact support

If you still don't have your purchase after waiting an hour, contact support with "Purchase Issue" selected and a screenshot of your receipt - we'll sort you out! Please include a receipt in your initial ticket, so we can get your missing purchase back to you as soon as possible.

Please ensure you include your name code!

NOTE: Didn't get a receipt? Your purchase may not have gone through and you may not have been charged. Some receipts can take up to a day to send.