All Known Issues - Puzzle Quest 3

A list of game bugs and glitches in Puzzle Quest 3 which the game team is aware of.

New issues are added to the bottom of this list going forward. Issues with a high impact will also have articles linked to them which can be selected for more information or found in the known issues section of the help center for more information.

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General

• Co-op battles can become out of sync or crash.
  • The developers are investigating this issue.
• Leaving the game running in the background causes black background

• When the board is in a state where there are no Gems at that moment available to match, the “End Turn” prompt will appear. This can happen:

  • If a large amount of Gems have been destroyed in a move and new Gems have fallen in when selecting to undo a move in AP mode
• PQ3 client is causing some devices to overheat (iOS/Android/Xbox Series X)
  • Ongoing optimisations and fixes releasing from 3.1.5 onwards
  • For SONY players set your game to Performance mode
    Pause Menu > Settings > Display Tab > Performance Mode option.
• Game intermittently softlocks at end of Coin Collector Adventure

When will the issue be fixed?

• "Fixed in update x.x" - Issues like this can only be fixed with changes to the code. This means that the issue will be resolved in the next client update version of the game, version x.x. We are currently in the game update version 3.2 You can check the updated version in the Settings menu of the game near the "X" exit button.
• "Fixed" - These issues can be fixed with data changes or pushes to the server, happen quickly, and do not require an update. These bugs or issues should no longer affect you. If they do, please let us know here