Xbox general troubleshooting

Here are some solutions for crashes or other technical issues for Puzzle Quest 3 on the Xbox.

Note: Ensure Puzzle Quest 3 is closed and that you are logged into the Xbox account used to download Puzzle Quest 3 before doing the following.

Check for System updates

Make sure your Xbox has the latest Xbox system update installed by following the steps on the Xbox Support page here.

Clearing reserved space

This will not delete your save data from our game servers, only some settings and data from your console. Your progress will load back up next time you open the game. Deleting your save data may help resolve some technical issues you may experience when playing Puzzle Quest 3 on Xbox.

1. Press the Xbox button on your controller
2. Select My games & apps, Highlight Puzzle Quest 3 and click the menu button on your controller
3. Select Manage game & add-ons
4. Scroll down to Saved Data
5. Select Reserved Space
   • Select Clear reserved space
6. Return to the previous menu and select your Xbox Live profile, then select Delete from everywhere

Both the Puzzle Quest 3 reserved space and Xbox Live profile data must be deleted for this troubleshooting to work.

Clearing cache

1. Turn off your Xbox
2. Unplug the power cable from the back of the Xbox
3. Wait 30 seconds
4. Plug the Xbox back in and turn it on

Reinstall Puzzle Quest 3

This will not delete your save data from our game servers. Your progress will load back up next time you open the game.

1. On the Xbox home screen highlight Puzzle Quest 3.
2. Press the Menu button on your controller.
3. Select Manage Game or Manage App.
4. Press the Menu button on your controller again.
5. Select Uninstall.

Once this is completed, go to the Xbox Store to redownload Puzzle Quest 3.

If you are still experiencing technical issues with Puzzle Quest 3 after following all of these steps, please contact support