Kafka
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Purchase not received
Try these steps if you don't receive your Puzzle Quest 3 purchase immediately. To receive a refund, you'll need to contact the store you made your Puzzle Quest 3 purchase from on your platform. Wai...
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Available Platforms and Crossplay
Puzzle Quest 3 is available to play on PC, mobile (Android and iOS), Xbox and Playstation. Sony Players Currently, due to platform agreements, there is no cross-play between SONY and any other ...
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Equip or Change Gear
Equip, unequip or change a piece of Gear on your Hero! To access your Gear and Gear Vault, go to the Hero Inventory and select Gear. The example below shows your equipped Gear on the left and your ...
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Connection issues troubleshooting
Try these steps if you encounter connection issues with the server or game. These can be used as prevention for slow internet or connection problems as well as to fix a problem. 1. Check the game s...
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Account deletion
We take account deletion requests very seriously and we have different options for you based on what sort of account deletion you would like. You just want to start a new Puzzle Quest 3 account (...
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Deregister your account
If you'd like to deregister your account by removing the email address and password for any reason, please follow the instructions here. It's only possible to use an email on one Puzzle Quest 3 acc...
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Register your Puzzle Quest 3 account
Keep your mobile and PC Puzzle Quest 3 account safe, by registering it to your email address. With a registered email address you can recover your account again if it's lost or if you want to load ...
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Purchase refunds
If you require a purchase refund, contact your platform's store for support as they have processed the transaction for you. We're sorry, but unfortunately, we can't process refunds for you as we do...
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Reinstall Puzzle Quest 3 on Mobile
To prevent crashing, freezing or other technical issues happening in the game, or if you have trouble updating, try reinstalling Puzzle Quest 3. Ensure your account is registered and you've noted d...
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General Troubleshooting Guide (Mobile)
Try these steps if Puzzle Quest 3 crashes, freezes or lags frequently on your Android device. For connection issues, please see this article here. 1. Preventing game lag You can change your graphi...